Contact
Email Support
邮件支持
For technical problems, general feedback or feature requests, contact Hu Ping at:
如需反馈技术问题、一般建议或功能需求，请通过以下邮箱联系 Hu Ping：
546706543@qq.com
HU PING PRESENTS
Game Support
游戏技术支持
Official technical support for Jumpy vs. Chompy on iPhone, iPad, macOS and Windows. Contact the developer for app issues, feedback and feature requests.
《Jumpy vs. Chompy》iPhone、iPad、macOS 与 Windows 版本的官方技术支持。你可以联系开发者反馈游戏问题、建议与功能需求。
iPhoneiPadmacOSWindows
Helpful Details
What to include
建议提供的信息
- Platform and device model
- Operating system and game version
- What happened and how to reproduce it
- A screenshot or short video, if available
- 平台与设备型号
- 系统版本与游戏版本
- 问题现象和复现步骤
- 如有条件，请附截图或短视频
Common Questions
常见问题
The game does not start correctly
游戏无法正常启动
Restart the device, confirm that the latest game update is installed, and make sure enough storage is available. If the issue continues, email the device model, OS version and a screenshot.
请重启设备，确认已安装最新游戏版本，并确保设备拥有足够存储空间。如果问题仍然存在，请通过邮件提供设备型号、系统版本和截图。
Leaderboard results are not displayed
排行榜成绩没有显示
Check the network connection and confirm that Game Center is signed in on Apple devices, or that the relevant online service is available on PC. Results may require a short time to appear.
请检查网络连接。Apple 设备需确认已登录 Game Center；PC 版本需确认相应在线服务可用。排行榜成绩有时需要短暂时间才能显示。
Touch controls or movement feel unusual
触控或移动操作异常
Close other resource-intensive apps and restart the game. Include the device model and a short recording when reporting input delay or unexpected movement.
请关闭其他高负载应用并重新启动游戏。反馈输入延迟或移动异常时，请提供设备型号，最好附上一段短视频。
Feedback and feature requests
建议与功能需求
Player feedback is welcome. Describe the feature or improvement you would like to see and the platform you use.
欢迎提出玩家建议。请说明你希望新增或改进的内容，以及当前使用的平台。
Privacy reminder: Never send account passwords, verification codes, payment card information or other secret credentials by email. For information about data handling, read the Privacy Policy.
隐私提醒：请勿通过邮件发送账号密码、验证码、银行卡信息或其他秘密凭据。有关数据处理方式，请查看隐私政策。